FAQ - Frequently Asked Questions
โ Frequently Asked Questions โ Caelys Jewelry
๐ฆ Delivery
What are the delivery times?
We deliver with care to mainland France (15 to 30 days) and French Guiana (15 to 45 days). Packages are shipped via PostNL , then taken care of by La Poste for final delivery.
Each piece of jewelry is carefully prepared to ensure your experience is perfect from the moment it arrives.
Do you offer free shipping?
Yes! For any order of โฌ60 or more , delivery is free, so you can fully enjoy your new favorite piece.
Can I track my order?
Absolutely! As soon as it ships, you'll receive a tracking number by email to follow your jewelry's journey to your door.
๐ณ Payment
What payment methods do you accept?
For your convenience and security, we accept credit cards (Visa, Mastercard) , Apple Pay and Google Pay , via a fully secure payment system.
๐ Products
Is the jewelry hypoallergenic?
Some models, particularly those made of stainless steel or 925 silver , are hypoallergenic. The exact materials are indicated for each product to guide you in your choice.
How do I care for my jewelry?
To preserve their shine and beauty, we recommend avoiding prolonged contact with water, perfumes, or chemicals. This will help your jewelry stay sparkling for longer.
๐ Returns & Refunds
Can I return a piece of jewelry if I change my mind?
Classic returns are not accepted.
On the other hand, if your jewelry arrives damaged or defective , we will proceed with a rapid refund upon receipt of proof by email to boutique@bijouxcaelys.com .
Return costs?
At your expense, but trust us, it's worth letting us know if something is wrong.
โ Guarantee
Are my jewelry guaranteed?
Yes! All our jewelry is guaranteed against manufacturing defects , so you can fully enjoy your purchase with complete peace of mind.
๐ก๏ธ Security and confidentiality
Is my information secure?
Absolutely. All your personal data and payment information is protected and secured through a certified system.
What happens if a problem occurs?
Our team is available to quickly resolve any questions or issues related to your order. Your satisfaction is our priority, and we strive to ensure your experience is seamless and enjoyable.
๐ Contact
How can I contact you?
For any questions, suggestions or special requests, our team is at your disposal by email at boutique@bijouxcaelys.com .
We are committed to responding quickly and attentively, so that you feel supported throughout your Bijoux Caelys experience.
At Bijoux Caelys, each piece of jewelry is created with care and passion. We want each customer to have a unique, elegant, and memorable experience.